Service providers use SeQR contacts to elevate their customer experience.
Provide customers with surprisingly helpful moments in store and after they leave your business, ensuring they come back again, without using a phone number.
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SeQR Your Customer Experience
with SeQR, your customers experience more good after they checkout
“Hi, I loved your store and my new tea assortment. I am brewing the green tea and wanted to know the best way to easily measure the dried tea leaf weight.”
- from a grateful customer via the SeQR code they scanned at checkout -
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SeQR Your Live Support
with SeQR, your customers experience more good while they shop.
“Hi, it looks like you’re out of regular Oreos. Are there any available in the back?”
- from a potential buyer in-store via the SeQR codes on your store shelves -
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SeQR Customer Complaints
with SeQR, experience more good by protecting your personal contact information when your customers complain and demand a number to follow up.
“Hi, thank you for giving me a way to reach you and sort out the issue with my purchase today.”
- from a customer via a SeQR code to keep your personal information safe -
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SeQR Your Applicants
with SeQR, future hires experience more good around the hiring process while keeping your number private
“Hi, I would love to apply for the position. Let me know the next steps.”
- from potential co-workers via a SeQR code without having to give out your personal contact information -
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SeQR Appointment Changes
with SeQR, experience more good around scheduling by creating direct lines of communication between teams in the field and customers without giving up any personal information for both sides
“Hi - I’ll need to leave home before our appointment. If you come by while I am gone, I left the side gate unlocked for you”
- from a conscientious customer via the SeQR code you gave them over email -
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SeQR Your Service Providers
with SeQR, experience more good around the vendors that support your business
“Hi, the plumbing should be fixed, if you have any issues over the next few hours reach me here.”
- from the helpful plumber that fixed the bathroom sink via the SeQR code on your phone -
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SeQR Your Manager
with SeQR, experience more good by protecting your manager’s personal contact information
“Hi, your cashier mentioned I could reach the manager here. I have a question regarding your return policy.”
- from a customer to your manager via SeQR without giving out their contact information
Just imagine…
You are a service technician with many back-to-back jobs conducting repairs in homes and businesses all across the city
In a world without SeQR
Before your visit…
Your dispatcher scheduled your day and did not share any information with the clients on how to contact you in order to maintain your privacy or vice versa.
During and after your service…
One client had an unexpected issue leading up to the scheduled time. They didn’t know who to contact. You made your visit and patiently waited for them to return. You lost a lot of time waiting. Frustrated, you finally had to leave for your next appointment. To top it off, the client is upset that their repairs were not completed.
When you and your clients are not able to connect, the chances of bad customer experiences rise significantly.
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In a SeQR world
Before your service…
Your dispatcher sent your digital SeQR code to all of your clients for the day with a wide time window for when you’ll be ready to visit. You feel good that you’ll get notices from your clients if they need to cancel and didn’t have to expose your personal contact info with strangers.
During and after your service…
One person messages you saying they’re not available during the scheduled time, so you’re able to rearrange your schedule. Another sends you a message after your visit saying they are still having issues and you are able to trouble shoot the issue with a few messages. With SeQR you are now able to offer even better service than before and keep your phone number out of the hands of strangers.
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When providing a great customer experience, open lines of communication are critical. With SeQR, allow your team to be the surprisingly helpful people your customers rave about.
Be prepared
Have SeQR contact codes for all of your team members so they can share it to make a surprisingly helpful moment when your customer needs it
Be open
Keep the personal information of your employees private when they offer surprisingly helpful moments to your customers
Let SeQR Contact Codes help bring more good into your life
Experience and give the gift of SeQR.
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Students
with SeQR, experience more good on and off campus
“I found your AirPods on the quad. how do I get them back to you?” - from a surprisingly helpful campus staff member
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Families
with SeQR, experience more good when loved ones need it most
“Hi, your dog got out and I can’t grab her. I’ll stay around until you can come to bring her in.” - from a surprisingly helpful neighbor
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Travelers
with SeQR, travelers experience more good while on the road
“Hi, your luggage is similar to mine and I accidentally picked it up. Meet me at carousel 10.” - from a surprisingly helpful traveler
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Home Owners
with SeQR, experience more good when away from home
“I have your delivery, it’s starting to rain, where should I leave it?” - from a surprisingly helpful delivery driver
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Service Professionals
with SeQR, customers experience more good after they check out of your business
“Hi, message me here over the next week as you work on setting up your new purchase.” - a surprisingly helpful message sent to a new customer
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Co-Working Office Professionals
with SeQR, experience more good in and away from the office.
“Hi, I found your keys in the lunchroom but I don’t know where your desk is. I left it at the front desk for you!” - from a surprisingly helpful co-worker